Analisis Kepuasan Masyarakat terhadap Pelayanan Publik
One of the strategies to improve the quality of public service at SMA Negeri 1 Tempel is by conducting survey research on service users. The aims of the study were to determine the level of community satisfaction with the public services, to know what service elements must be improved for public services, and to analyze how to increase community satisfaction with public services. Based on data analysis from the result of a community satisfaction survey on the six available public services it can be concluded that the Community Satisfaction Index score at SMA Negeri 1 Tempel is 80.01 and is in category B (good). The survey result shows that there are nine service elements in the value range of 76.61 – 88.30 in the good category. The Community Satisfaction Index for SMA Negeri 1 Tempel’s public services shows the highest respondent satisfaction on the cost/tariff element. While the lowest respondent satisfaction is on the element of service time. Recommendations from the results of this study are follow-up plans must be implemented to increase the community satisfaction, simplification of the questionnaire used to make it easy for users, and to improve the quality of human resources for increase the service time element.
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